Analytics

Last 30 days
Export dataset

Calls handled

13

9 complete · 4 need review

Resolution rate

69%

Calls with the required details captured

Follow-up pressure

4

Calls waiting for operator action

Transcript coverage

100%

13 transcripts · 0 recordings

Call volume

Last 30 days

Complete calls vs follow-up load

Peak day

Jul 11 · 3

CompleteNeeds follow-up

Source mix

Kallin Sync6
Website Callback3
Direct Call2
After Hours Call2

Caller mix

1-2 guests13

Detail gaps

Fields causing review work

4
email
2
Check-out
2

Operator focus

Customer call signals that need attention

Open conversations

Marcus Reed

email

11.07.2026 at 15:32

Tom Ellis

Check-out

10.07.2026 at 07:32

Marcus Reed

email

09.07.2026 at 15:32

Olivia Harper

Parking bay requested

Special request

Outcome mix

Live
69%complete
Complete69%
Follow-up31%

Coverage

Summary100%
Transcript100%
Recording0%

Recommended next action

4 conversations need operator review before the next customer call block.

Latest call sync

12.07.2026 at 04:32

Summaries

100%

13/13

Transcripts

100%

13/13

Recordings

0%

0/13

Data readiness

69%

customer-ready

Kallin - AI Receptionist | 24/7 Call Answering